Why is the reset password link not working?

Modified on Thu, 21 Apr 2022 at 10:45 AM

There are three main causes for this issue:

1) The link is not the most recent version. Please ensure that the link is from the most recent password reset email.  Only the most recent reset password link will work as any previous reset password links will expire .

2) There may be a firewall or some other security system in your work place that uses a 'redirect' function to remove any security threats/unauthorised access; if the reset password link goes through a 'redirect' it will not work. Please contact your IT team for more information or help with this issue.

3) Part of the URL is missing. If the reset password link is being copied and pasted into the browser's address bar, please ensure that the full URL has been copied.

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